1. About Us

Luxury Bedding is a trading name of Caruso Consulting Co Ltd, registered in Thailand.

• Registered name: Caruso Consulting Co Ltd
• VAT / Tax ID: 0765554000332
• Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
• Email: theteam@customersupport.care
• Phone: +66 098 391 3877

2. Use of This Website

2.1 Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you are accessing the site with the consent and supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

2.2 Prohibited Activities

You agree not to:

• Use the website in any way that is unlawful, fraudulent or harmful
• Attempt to gain unauthorised access to any part of the website or its systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Copy, reproduce or redistribute any content from this website without prior written consent
• Use automated tools to scrape, crawl or extract data from the website

2.3 Intellectual Property

All content on this website — including text, images, graphics, logos, product descriptions and design — is the property of Luxury Bedding / Caruso Consulting Co Ltd or its licensors. You may not reproduce, distribute or create derivative works without our express written permission.

3. Products and Pricing

3.1 Product Descriptions

We make every effort to ensure that product descriptions, images and specifications on our website are accurate and up to date. However, we cannot guarantee that all product information is entirely free from error. Colours may appear differently on your device due to screen calibration variations.

3.2 Pricing

All prices displayed on our regional stores are shown in the local currency of that store. Prices are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice, but any changes will not affect orders already confirmed and accepted.

3.3 Availability

All products are subject to availability. We reserve the right to limit the quantity of any product ordered and to discontinue any product at any time. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and offer a refund or alternative.

4. Orders and Contract

4.1 Placing an Order

When you place an order on one of our regional stores, you are making an offer to purchase the specified products at the stated price. Your order constitutes an offer and does not create a binding contract until we have confirmed acceptance.

4.2 Order Confirmation

We will send you an email confirming receipt of your order. This confirmation email is an acknowledgement, not acceptance. A binding contract is formed when we confirm dispatch of your order (or where digital goods are provided, when they are made available to you).

4.3 Right to Refuse

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity, where products are unavailable, or where pricing errors have occurred. In such cases we will issue a full refund of any amounts paid.

5. Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards and other payment methods as displayed at checkout. All transactions are processed through PCI-DSS compliant payment gateways. We do not store your full payment card details.

6. Delivery

Delivery terms, estimated timeframes and shipping costs are set out in our Shipping & Returns Policy, which forms part of these Terms and Conditions. We aim to dispatch orders within 1 business day and deliver within 2–5 business days for most regional markets. Delivery times are estimates and not guaranteed.

7. Returns and Refunds

We offer hassle-free returns on all orders. Full details of our return and refund process are set out in our Shipping & Returns Policy. Nothing in these Terms and Conditions affects your statutory rights as a consumer under applicable law in your country of residence.

8. Limitation of Liability

8.1 General

To the fullest extent permitted by applicable law, Luxury Bedding and Caruso Consulting Co Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or purchase of our products, even if we have been advised of the possibility of such damages.

8.2 Cap on Liability

Our total liability to you in connection with any claim arising out of or relating to these Terms and Conditions, whether in contract, tort (including negligence) or otherwise, shall not exceed the total amount paid by you for the specific product or order giving rise to the claim.

8.3 Exclusions

Nothing in these Terms and Conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.

9. Warranty

Our products come with guarantees that cannot be excluded under applicable consumer protection laws. Products are warranted to be free from defects in materials and workmanship under normal use. If a product is defective, please contact us within a reasonable time for a replacement or refund. This warranty does not cover damage caused by misuse, improper washing or normal wear and tear.

10. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access. We may suspend, withdraw or restrict availability of all or any part of the website for business or operational reasons. We will try to give reasonable notice of any planned suspension.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply our endorsement of the linked site.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles. However, as a consumer, you may also have the benefit of any mandatory provisions of the law of the country in which you are resident.

13. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. The "Last updated" date at the top of this page will reflect any changes. Your continued use of the website after any changes constitutes acceptance of the updated Terms and Conditions.

14. Contact

If you have any questions about these Terms and Conditions, please contact us:

• Email: theteam@customersupport.care
• Phone: +66 098 391 3877
• Post: Caruso Consulting Co Ltd, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand