Legal
Shipping & Returns Policy
🛡️ We offer hassle-free returns on every order. If you're not completely in love with your luxury bedding, return it within our return window for a full refund — no questions asked.
1. Delivery Coverage
We deliver worldwide. We hold local stock in seven countries to ensure fast, reliable delivery without international customs delays. Orders are dispatched directly from the regional store serving your area.
| Country | Store | Currency | Est. Delivery |
|---|---|---|---|
| 🇦🇺 Australia | luxurybedding.net.au | AUD | 2–5 business days |
| 🇨🇦 Canada | luxurybedlinen.net | CAD | 3–7 business days |
| 🇮🇪 Ireland | luxurybedding.irish | EUR | 2–4 business days |
| 🇳🇿 New Zealand | luxurybedding.co.nz | NZD | 3–6 business days |
| 🇸🇬 Singapore | luxurybedding.asia | SGD | 2–4 business days |
| 🇬🇧 United Kingdom | luxurybedding.london | GBP | 2–4 business days |
| 🇺🇸 United States | luxurybedding.store | USD | 3–6 business days |
| 🌍 Rest of World | Contact us directly | Varies by location | |
Delivery timeframes are estimates from date of dispatch and are not guaranteed. External factors including carrier delays, customs inspections or extreme weather may affect delivery times.
2. Dispatch Times
We aim to dispatch all orders within 1 business day of payment confirmation. Orders placed before 12:00 noon local time on a business day will typically be dispatched the same day. Orders placed after this time or on weekends and public holidays will be dispatched on the next business day.
You will receive an email notification with tracking information as soon as your order is dispatched.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, chosen shipping speed and order total. Each regional store displays applicable shipping fees before you confirm your order. Many stores offer free standard shipping above a minimum order threshold — check your regional store for current thresholds and promotions.
Express Delivery
Express and next-day delivery options are available in most regions at an additional cost, displayed clearly at checkout. Express options are not available in all areas.
4. Order Tracking
Once your order is dispatched, you will receive a tracking confirmation email. You can track your delivery in real time via the link provided. If you experience any difficulty tracking your order, please contact our support team at theteam@customersupport.care.
5. Our Returns Process
We are so confident in the quality of our luxury bedding that we offer hassle-free returns. Here's how it works:
- Order your luxury bedding and use it within our return window from the date of delivery.
- If you are not completely satisfied, contact us at theteam@customersupport.care.
- We will arrange collection of the item (in most regions) or provide return postage instructions.
- Once we receive the returned item, we will process a full refund to your original payment method within 5–10 business days.
The sleep trial applies to genuine quality concerns. Items must be returned in a reasonably clean condition. We reserve the right to refuse returns that appear damaged through misuse or negligence.
6. Standard Returns (Within 30 Days)
You may return any product in its original condition within 30 days of delivery for any reason. Items must be:
- Unwashed and unused (for standard 30-day returns outside the sleep trial)
- In their original packaging where possible
- Accompanied by your order number or proof of purchase
Contact us at theteam@customersupport.care to initiate a return. We will respond within 1 business day with return instructions.
7. Faulty or Damaged Items
If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery with:
- Your order number
- A description of the issue
- Photographs of the damage or defect
We will arrange a replacement or full refund at no cost to you, including return shipping where applicable. We may ask you to return the faulty item before dispatching a replacement.
8. Refund Processing
Approved refunds are processed to your original payment method. Processing times are as follows:
- Credit / debit card: 3–10 business days (depending on your bank)
- PayPal and digital wallets: 1–3 business days
- Other payment methods: As per the provider's standard timelines
We will notify you by email when your refund has been processed. If you have not received your refund within the stated timeframe, please contact your payment provider before reaching out to us.
9. Items Excluded from Returns
The following items cannot be returned unless faulty:
- Items that have been washed, ironed or used (outside the standard return window)
- Items where hygiene seals have been broken (where applicable)
- Custom or personalised items made to your specifications
- Gift cards or store credit
10. Consumer Rights
Nothing in this Shipping and Returns Policy limits or excludes your statutory rights as a consumer under the applicable laws of your country of residence. If you are a consumer in the UK, EU, Australia, New Zealand, Canada, Singapore or the USA, you may have additional rights under consumer protection legislation that apply regardless of this policy.
11. Contact
For all shipping, delivery and return enquiries, please contact our team:
- Email: theteam@customersupport.care
- Phone: +66 098 391 3877
- Hours: Monday – Friday, 9:00am – 6:00pm (ICT / UTC+7)